CXBridge Ops (trading name of Johan David Rodríguez Velandia, Colombia) operates a contact centre operations platform: call logging, missed-call case management and customer follow-up by phone call and WhatsApp. Contact: cxbridgeops@gmail.com.
Of platform users(staff of customer companies): name, email address, role and activity records within the platform.
Of people who call or message our customer companies: phone number, name (when the telephone network or WhatsApp provides it), call records (date, queue, status) and the content of WhatsApp messages sent and received in the context of the follow-up.
This data is used solely to operate the service: recording missed calls, opening and managing follow-up cases, contacting the person by call or WhatsApp on behalf of the company they called, and measuring service levels. We do not sell personal data nor use it for advertising.
To provide the service we use processors acting on our instructions: Meta Platforms (the WhatsApp Business platform, subject to its own terms and policies), cloud infrastructure providers hosting the platform and its database, and each customer company's PBX (3CX).
Data is kept while the customer company's account is active or while there is a legal obligation to keep it. When the relationship ends, it is deleted or anonymised within a reasonable period.
Conforme a la Ley 1581 de 2012 (Colombia) y normas concordantes, puedes conocer, actualizar, rectificar y solicitar la supresión de tus datos personales, así como revocar la autorización de su tratamiento. Escríbenos a cxbridgeops@gmail.com — también puedes consultar las data deletion instructions. We respond within the deadlines set by law at the latest.
We will publish any change on this same page, updating the date of the last revision.